Blogs

1. Who we are

MockMaster.ai Pty Ltd ("MockMaster", "we", "us", "our") operates the website mockmaster.ai and the MockMaster mobile application.

We are committed to protecting the privacy of our students, visitors and partners. This policy explains what personal data we collect, how we use it, and your rights.

2. Data we collect

CategoryExamplesWhy we collect it

Account dataName, email, passwordTo create and manage your account

Contact dataMobile number, countryTo send study reminders and plan updates

Test dataScores, responses, recordingsTo provide AI scoring and study plans

Payment dataCard last 4 digits, billing addressProcessed by Stripe — we do not store full card details

Usage dataPages visited, time on site, deviceTo improve the platform and fix bugs

Scorecard uploadsPDF or image of official score reportFor AI analysis — processed and then deleted within 24 hours

3. How we use your data

To provide, personalise and improve our services including AI scoring, study plans and mock tests
To send you study reminders, weekly progress reports and exam countdown notifications (you can opt out at any time)
To process payments and manage subscriptions via Stripe
To respond to support enquiries sent through our contact form or email
To analyse platform usage and improve our AI models (data is anonymised before use in model training)
To comply with legal obligations under Australian law

4. Who we share data with

We do not sell your personal data. We share it only with:

Stripe — payment processing
Anthropic — AI analysis of scorecard uploads (data processed under Anthropic's enterprise privacy terms)
AWS / Google Cloud — infrastructure and data storage
Email Delivery Partner — transactional email delivery
OpenAI — AI analysis of scorecard uploads (data processed under Anthropic's enterprise privacy terms)

All third-party processors are bound by data processing agreements and are prohibited from using your data for any purpose other than providing services to MockMaster.

5. Data retention

We retain your account data for as long as your account is active. If you close your account, we delete your personal data within 30 days, except where retention is required by law (e.g. financial records, which are kept for 7 years under Australian tax law). Scorecard images uploaded for AI analysis are deleted within 24 hours of processing.

6. Your rights

Under the Australian Privacy Act 1988 and, where applicable, GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, email us at [email protected].

7. Cookies

We use essential cookies to keep you logged in and remember your preferences, and optional analytics cookies to understand how students use the platform. See our for full details.

Privacy Policy